1. GENERAL

By accessing this website and using any of the services or functions of this site, the Client agrees that the entire agreement between the Client and The Legal Boutique Western Cape (Pty) Ltd (Registration Number: 2018/015576/07) (herein referred to as “the Company”), as per the terms and conditions stated below, will govern all future contractual relationships between the parties.

2. DETAILED DESCRIPTION OF GOODS AND SERVICES

The Company conducts business designing, manufacturing and selling attire predominantly for the legal fraternity.

3. ONLINE REGISTRATION

You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by these and the General Terms of our Services.

To register you will be required to provide certain personal information including personal and payment card details, as well as an email address and password. Please keep your personal information secure. We accept no liability for any damages suffered or losses incurred from the unauthorised use of your personal information. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to “My Account”.

4. PRODUCT SALES AND AVAILABILITY

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

5. COLOURS

We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.

6. ORDERS & DELIVERIES

Orders
All orders, whether oral or in writing or placed on this website, will be binding and subject to these terms and conditions.

Prices listed on our website are not guaranteed and can change without notice, the Company may, in its sole discretion decline any or all orders placed on this website where prices are not accurate at the time of a price update or change.

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website.

This website may contain links to other websites, we are not responsible for content displayed on those websites and any material or content on those websites are to be used for reference purposes only.

If the description of any goods contained in this website or invoice varies from that of the manufacturer’s description, the manufacturer’s description will be deemed to be the correct description and shall take precedence over all descriptions found on this website.

The Client hereby confirms that the goods and services on the invoice issued duly represent the goods and services ordered by the Client at the prices agreed to by the Client and where performance/delivery has already taken place that the services and goods were inspected and conform to the quality and quantity ordered. It is the sole responsibility of the Client to determine that the goods or services ordered by the Client are suitable for the purpose the Client intends using them.

Deliveries
Requests for any or all items ordered on our website, will be processed within 2 (two) days, and only be cleared for delivery once the funds have been verified as paid into our account, the latter to be confirmed by way of e-mail. This will also have an effect on the delivery time, therefore, prompt payment should be made in order to receive your items as quickly as possible. The Company shall be entitled in its sole discretion to split the delivery of the goods ordered in the quantities and on the dates it decides.

Goods requiring shipping, will be transported by couriers of our choice. Additional courier fees may apply. We may do partial shipments of items on stock then deliver the other items when they are ready, but we will inform you of this and it can be your choice. Item ship-out times are displayed per product and are only to be used as estimates. Please note that in the event of off-stock items, delays may occur that are beyond our control such a. Shipping times are also dependent on the area being shipped to. Shipping costs will be the responsibility of the Client. We will ship back the repaired or replaced item at the Client’s expense.

Once the goods have been received, it is the responsibility of the Client to check the goods and inform the Company within 48 hours of any problems. If you have received the incorrect items, the Company will arrange for collection of the items and delivery of the correct items. If the items have been opened or tampered with in any way, the Client will be held liable for any charges or non-credit from our suppliers. Our liability is restricted to the cost or repair or replacement of faulty goods or services or granting of a credit at the sole discretion of the Company.

In the event of goods being defective, the rights of the Client are limited to the factory guarantee of the goods supplied. To be valid, guarantee claims must be supported by the original Tax invoice and the undamaged packaging of the goods. All guarantees are immediately null and void should any items be tampered with. Under no circumstances will the Company be liable for damage arising from misuse or abuse of the goods.

All items are subject to availability, if on receipt of your order the items you have ordered are not available in stock, the Company will inform you as soon as possible, and the order will be put on back-order. You are welcome to contact us to find out which items are on stock.
If you would prefer, you can pick up your purchase at our premises by appointment. We will inform you when your purchase is ready for collection.

We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.

Risk and Ownership
Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full.

7. PAYMENTS

Accepted Payment Options
The Company accepts payments from MasterCard and Visa, including both credit and debit cards, or by way of bank transfers into the Company’s bank account, the details of which will be provided on request.

The Legal Boutique (Pty) Ltd uses PayFast, EFT and a speed point

Credit Card acquiring and security
The Company abides by a strict privacy and confidentiality policy. Credit card transactions will be processed securely via PayFast, a registered payment gateway in order to keep you the consumer protected against online fraud and information theft.

We will use the information you give us to process your order and keep you informed of its progress, to give effect to your payment instructions, to deliver your purchase to you, and to meet any warranty information required by our suppliers.

Credit card payments:
At the time paying for the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. As a protection against fraud, the Company reserves the right to request ID documents, credit card billing statements and photocopies of any credit card used to make purchases from the Company. The Company reserves the right to refuse to ship orders to customers refusing to make such information available or whose information is suspicious in anyway.

Credit card refunds – we are able to reverse transactions on our payment gateway system. The refund will only reflect on the credit card used and no other method is allowed.

Bank deposit payments:
If you select to pay via bank transfer the following conditions apply:

  1. the exact amount must be paid;
  2. the payment must be identified by supplying the order number and/or surname in the reference section of the deposit slip or on the electronic transfer;
  3. the EFT payment needs to be verified by our in-house accounts department and goods will only be dispatched on their verification. Only once the funds have reflected in our bank account, will the goods be allowed to leave the store.

Bank Transfer (EFT) refunds – once an email with the order number, full banking details and request for refund is received, it may take up to 5 working days for the refund to be processed by our accounts department. Please send request for refund emails to merissa@legalboutique.africa. If a refund forms part of a return, then the terms applicable to returns apply as well.

8. PRIVACY & SECURITY

 

Overview
On registration, you expressly consent to and authorise our use and disclosure of your personal information in the manner described in this Privacy Policy.

Use of Personal Information
The Company shall take all reasonable steps to protect the personal information of their users. For the purposes of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

We will only use your personal information to service your account and to improve our services to you. However, as part of normal business operations with banks or credit card processing and verification services, we do share some financial information. These entities may not use your information for secondary purposes, unless required by law. Although we make every effort to preserve your privacy we may be obliged to disclose your personal information by law, regulation or court order. Save for the above, under no circumstances will information provided by users be transmitted in any way to a third party.

Security
The Company has taken all reasonable measures to secure your account information from unauthorised access, use or disclosure. You must enter your email or username and password each time you want to access your account information or make transactions. Never share your account details with anyone. If you are concerned that your password has been compromised, you can change it any time once you are logged on.

9. RETURN & REFUNDS POLICY

 

In the event that you are not satisfied with the purchase you made, or you experience any problem or concern, we are committed to operate our business in terms of the Consumer Protection Act and all policies are subject to the applicable law.

We will not refund or exchange goods that have been ordered based on measurements furnished by you on a “made to fit” basis.

The provision of goods and services by The Company are subject to availability. In cases of unavailability, the Company will refund the Client in full within 30 days of placing the order.

Returns are subject to the following conditions:

  1. The products must still be in their original condition and packaging and you may not have used them at all.
  2. The return is done so at the expense of the Client, who will cover all courier fees involved. This will be deducted from the product purchase price if a refund is required.
  3. For an exchange, the Client is liable for the courier fee for both the return and resending of the new replacement item.

Goods excluded from the 5 day refund or exchange policy
Due to certain applicable legislation or for reasons of cost efficiency, the following goods are excluded from the 10 day return and exchange policy:

  1. Goods which have been ordered through special arrangement or custom order and which is not a normal stock item may only be returned if defective.
  2. Goods which are sold as damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods.

Defective goods
If your goods are defective when received from us, we will repair or replace them or give you a refund, at our sole discretion. Products will only be replaced or repaired or refunded if defects are reported within the first 5 days after receipt.

Cancellations
Any order is subject to cancellation by the Company due to force majeure from any cause beyond the control of The Company, including (without restricting this clause to these instances): inability to secure labour, power, materials or supplies or by reason of an act of God, war civil disturbances, riot, state of emergence, strike, lockout, or other labour disputes, fire, flood, drought or legislation. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these or the General Terms.

Refunds
Once we have accepted a return and approved a refund, you will receive the refund in one of the following ways:

  1. The Company Voucher
  2. Electronic transfer directly into your account (allow at least 48 hours)
  3. Cash (if the original payment was made in cash or Maestro debit card)
  4. Credit card (by reversal back to your credit card and subject to banking delays)

Generally, you will be refunded in the same manner in which you paid the Company.

Steps in order to request a return or exchange, this needs to be done within the 5 business day period.

  1. You must send an e-mail to merissa@legalboutique.africa requesting the return or exchange. This needs to be done within the 5 business day period. We will then confirm with you if we can arrange the collection.
  2. We will then arrange that our courier collects the parcel from you.
  3. If you in an outlying area (e.g on a farm) or difficult to reach area, then we ask if you could please arrange to return the item using the postal service and address this to our PO Box (as listed below).
  4. Once the parcel has been received and inspected, we’ll contact you immediately to verify that we have received the parcel. We will then go ahead with the refund or exchange.
  5. Refunds typical take 3-5 working days to reflect into your account.
  6. For exchanges, we’ll notify you the moment the product/s have been dispatched and provide you with the tracking information.

Our addresses for the returns are:
Physical:
7 Robyn Crescent
Welgelegen
Parow
7500

Postal:
7 Robyn Crescent
Welgelegen
Parow
7500

10. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

11. RESPONSIBILITY

The Company takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

12. EXPORT RESTRICTION

The offering on this website is available to South African Clients only.

13. COMPANY INFORMATION

This website is run by The Legal Boutique (Pty) Ltd (Registration Number: 2018/015576/07), a private company duly incorporated in terms of the Companies Act of South Africa No 71 of 2008, with its registered address at 868 Verena Street, Faerie Glen Pretoria, South Africa.

14. COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and the Company chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, its registered physical address.

15. CONTACT INFORMATION

If you have any questions or suggestions regarding the policies above, please do not hesitate to contact us at:
Telephone No.: 073 207 9597
E-mail Address: merissa@legalboutique.africa

The Client hereby acknowledges that he/she has read and understood each term of this agreement and accepts them as binding.

16. DISCLAIMERS AND EXCLUSIONS OF LIABILITY

Use of our Services is entirely at your own risk. We make no representations or warranties of any kind, whether express or implied. We do not warrant that the functions provided by the Services will be uninterrupted or error free, or that the Services or the servers that make them available are free from viruses or other harmful components. We accept no liability, to the extent permitted by law, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the access or use of our Services or the purchase of any of our products or services. You agree, to the extent permitted by law, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our Services and/or your purchase of any products or services.

Notwithstanding any other provisions contained herein, our liability arising from any breach of these Terms, negligence or otherwise shall not at any time exceed more than double the monetary value of any order placed via the Services.

17. INTELLECTUAL PROPERTY

All rights, including copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on our website are owned by or licensed to us. Unauthorised use, reproduction, modification and/or distribution of the content thereof is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

All reasonable steps are taken to ensure that the information accessed via our website is accurate and up-to-date. We do not however warrant that the content or information displayed is always accurate, complete and/or current.

18. LAW AND ARBITRATION

These General Terms are governed by the laws of the Republic of South Africa. Any dispute arising in relation to these General Terms shall, to the extent permitted by law, be referred to arbitration in Cape Town at a venue of our choice applying the Uniform Rules of the High Court of South Africa.

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